Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Everything below is in addition to them.

Change of mind

You have 30 days from the day your order arrives to return something you have changed your mind about.

To be accepted it needs to be unopened, unused and in its original packaging, with the seal intact. Return postage is yours to cover, and we recommend a tracked service because we cannot refund something that does not arrive.

Once it reaches us and we have checked it, we refund to your original payment method. Original shipping is not refunded on a change of mind return.

Opened treats

We cannot accept a return on a bag or pack that has been opened. These are food products and once a seal is broken we have no way of knowing how they have been stored, so they cannot be resold or put back into stock.

That is a food safety rule rather than a commercial one, and it applies no matter how much is left in the bag.

Damaged, faulty or not what you ordered

Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you, whichever you prefer, and you do not need to return the original.

This applies whether or not the 30 day window has passed, and we cover any postage involved.

Exchanges

If you would rather swap for a different product than take a refund, say so in your email. Exchanges are subject to what is in stock, and we will sort the difference either way if there is one.

Sale items

Discounted items are returned on the same terms as anything else. There are no separate rules for sale stock.

How to start a return

1. Email help@bolta.com.au with your order number and what the problem is. Add a photo if something arrived damaged or incorrect.
2. We will come back to you within one business day with what to do next.
3. Once a return is received and checked, refunds are processed to your original payment method within 5 to 7 business days. How quickly it appears after that is up to your bank.

Contact

Bolta, a brand of Nolex Group Pty Ltd (ABN 80 647 830 484)
3/15 Surf Road, Cronulla NSW 2230
help@bolta.com.au
(02) 8294 6581, Monday to Friday 9am to 5pm AEDT